Salesforce.com on Monday launched App Hub, an upgrade to its Desk.com customer service platform. App Hub features more than 50 apps for a wide range of functions including e-commerce, email marketing, ...

A company that sells multiple products for managing the IT infrastructure has announced the addition of a project management component to its main service desk offering. The enterprise edition of ...

Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

Salesforce.com today launched the Desk.com App Hub, empowering fast-growing SMBs to leverage customer service to accelerate growth. The new App Hub is a one-stop shop for SMBs to access more than 50 ...

Atlassian said Tuesday that it's buying Halp, makers of a software platform that turns internal service desk tickets into conversational threads within Slack. Financial terms of the deal were not ...

Dubbed Hotline.io, the product enables mid-size to large companies to engage with mobile customer via in-app announcements, status updates, promotions and other targeted messaging, in addition to real ...

Salesforce.com announced on Thursday that its service desk app now natively supports Facebook social monitoring. The capability is integrated into Service Cloud 3, Saleforce.com's newest cloud-based ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

A company that sells multiple products for managing the IT infrastructure has announced the addition of a project management component to its main service desk offering. The enterprise edition of ...