Seeking to enhance your customer support experience? Mobile apps for help desks empower support teams with the capability to handle tickets and address problems on the go. Explore our top mobile ...

When it comes to the allocation of hardware resources, one thing that usually gets the short shrift is the help desk. After all, it’s not like the help desk is tied to an application that a business ...

Salesforce.com today unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach users through social networks like Facebook and Twitter. Desk.com, which is based ...

BMC Software, a provider of enterprise systems tools, announced the availability of the winter release of its cloud-based Remedyforce Service Desk solution, which includes new capabilities for service ...

Last September, Salesforce bought social customer service SaaS startup Assistly for $50 million-plus to help expand its service cloud offerings to small businesses. Today, Salesforce is debuting a ...

LONDON--(BUSINESS WIRE)--1E, the leader in Unified eXperience Management (UXM), today announced it has joined the ServiceNow Service Graph Connector Program and integrated 1E Tachyon connector with ...

A new release of Zoho CRM adds AI, analytics and workflow automation to help unify the experience across sales and customer service Whatever size of business they're dealing with, today's customers ...