Customer service is paramount to a thriving business. Here’s how to hire the best guardian of the public perception of your company. Customer loyalty and public image are key to business success – ...

IT service management (ITSM) tools typically focus on serving the needs of internal customers and solving their IT problems. Enterprise IT managers say the most important criteria to consider when ...

The role of the CIO is to spearhead the adoption of innovation, or at least that’s one of the CIO’s roles, to support company growth and momentum. With the rate technology is evolving and the ...

The IT Service Desk Agent is responsible for diagnosing computer problems and responding to user inquiries and escalating issues within the IT Department or 3rd Party supplies. A key responsibility of ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. It’s still the information technology (IT) dark ages despite portal, help desk toll-free ...