Customer service is paramount to a thriving business. Here’s how to hire the best guardian of the public perception of your company. Customer loyalty and public image are key to business success – ...

A modern IT service desk should be the interface between technology and human potentialA support ticket is someone stuck, under pressure, trying to move forward. That’s where IT support really begins, ...

IT service management (ITSM) tools typically focus on serving the needs of internal customers and solving their IT problems. Enterprise IT managers say the most important criteria to consider when ...

The role of the CIO is to spearhead the adoption of innovation, or at least that’s one of the CIO’s roles, to support company growth and momentum. With the rate technology is evolving and the ...

The IT Service Desk Agent is responsible for diagnosing computer problems and responding to user inquiries and escalating issues within the IT Department or 3rd Party supplies. A key responsibility of ...

Congratulate me — or offer me your condolences. I’ve just been promoted to service desk manager to fix a situation that’s seriously broken. [ Have you encountered the technology pro’s six greatest ...

Ready to take the next step in your career? As our manager IT servicedesk, you'll lead a close-knit team of around ten colleagues. Together, you will ensure that IT services at TOPdesk run smoothly ...