Through the wave of enterprise electronic health record implementations over the past ten years, I’ve seen and heard many organizations come to the conclusion that their traditional help desk ...

Long gone is the era of traditional IT help desk or service desk models, where break-fix or incident management reigned. These no longer meet the expectations of the consumers and citizens living and ...

James Chen, CMT is an expert trader, investment adviser, and global market strategist. David Kindness is a Certified Public Accountant (CPA) and an expert in the fields of financial accounting, ...