No one would argue that achieving provider satisfaction is a top goal for healthcare IT support leaders and teams. What if your IT service desk could deliver satisfaction to clinical staff, too? Could ...

A company that sells multiple products for managing the IT infrastructure has announced the addition of a project management component to its main service desk offering. The enterprise edition of ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the IT management division of Zoho Corporation, today announced that the cloud version of ServiceDesk Plus, its flagship IT service management ...

atSpoke, a modern workplace service desk for intuitive internal ticketing has compiled a report (titled “COVID-19 and the Great WFH Transition”), which analyzed customers’ ticket data from Jan. 1 ...

Service desk employees often take the brunt of complaint calls and deal with disgruntled end-users while manning the front line of IT, and a recent survey shows these staffers are handling more calls ...

Rising ticket volumes and fragmented IT systems pose challenges to service desks across various industries. To address these challenges, Info-Tech Research Group has published a three-phase AI ...

NEW YORK, Nov. 19, 2024 (GLOBE NEWSWIRE) -- EXL [NASDAQ: EXLS], a leading data analytics, digital operations, and solutions company, has been awarded a contract to manage the service desk operations ...

The MarketWatch News Department was not involved in the creation of this content. Rising ticket volumes and fragmented IT systems pose challenges to service desks across various industries. To address ...

DataField Technology Services has announced the expansion of its staffing division to include dedicated help desk staffing services, broadening the company’s workforce solutions to support ...