A company that sells multiple products for managing the IT infrastructure has announced the addition of a project management component to its main service desk offering. The enterprise edition of ...

AUSTIN, Texas--(BUSINESS WIRE)--SolarWinds (NYSE:SWI), a leading provider of powerful and affordable IT management software, today announced SolarWinds ® Service Desk was named a Gold Stevie ® Award ...

Service desk employees often take the brunt of complaint calls and deal with disgruntled end-users while manning the front line of IT, and a recent survey shows these staffers are handling more calls ...

SolarWinds Service Desk recognized as top ITSM provider by the American Business Awards, SIIA CODiE Awards, and G2 More than 230 professionals worldwide participated in the judging process to select ...

Over are the days of the reactive IT help desk with a basic mandate of recording and responding to IT issues from end users. The help desk now sits at the core of an organization’s IT service ...

BMC, a provider of IT management solutions, has added an IT service management package that is designed to upgrade IT service desk operations with mobility and collaboration features. BMC Remedy with ...

PLEASANTON, Calif.--(BUSINESS WIRE)--ManageEngine, the IT management division of Zoho Corporation, today announced that the cloud version of ServiceDesk Plus, its flagship IT service management ...

Voice AI and Cloud Contact Center solution selected to complement ServiceNow single-data-model platform, capabilities, and workflows as part of larger IT modernization initiative. Previously, the ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

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Food manufacturer Premier Foods is probably best known in British households by the names of some of its best-loved brands: Bisto gravy, Ambrosia custard, Mr Kipling cakes. But over the last decade, ...