Kosmos, a leader in unifying identity proofing and passwordless authentication, today announced it has been named a Representative Vendor in the Gartner® research report Protect Your IT Service Desk ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

In recent months, it feels like every week a new retailer discloses a breach. From high-end retailers to high street favorites, no retail organization is off-limits for hackers. In Q2 2025, publicly ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. It’s still the information technology (IT) dark ages despite portal, help desk toll-free ...

Salesforce is bringing agentic AI to IT service management (ITSM). The CRM giant is taking aim at competitors like ServiceNow with Agentforce IT Service, a new IT support suite that leverages ...