HBS IT prides itself on delivering service that generates high community satisfaction. To achieve this, the team continually takes in feedback to ensure our offerings are aligned to our customers’ ...

Cofounder and CEO of PissedConsumer, a review platform that helps consumers be heard and brands improve their customer service processes. Your customer service team mans the frontline upon which you ...

TROY, Mich.--(BUSINESS WIRE)--With the price of lumber hitting record highs 1 and supply chain challenges still limiting available stock of lawn and garden supplies and other seasonal goods, home ...

CHICAGO--(BUSINESS WIRE)--Improovy, a platform for connecting homeowners with trusted painting contractors on demand, today announced that it has raised $2.79 million in a round led by M25. Additional ...

A superior customer service experience is a competitive advantage that’s available to any business willing to do the work. In the face of the current disruptions, here are some improvements you can be ...

If customers are complaining about your business, chances are it's having a negative impact on your profits and could be impacting your company's reputation. Putting a stop to the negative damage of ...

Amazon's stock price has increased by 37% since my Buy rating in July 2023, driven by strong growth in their AWS business and improved operating margins. Third-party seller services accounted for 24.4 ...

Quarterly reports traditionally are a financially portrayed score card written to investors. Equity and debt holders want to see how the railroads are doing. The railroads don’t seem to talk much to ...

To support continuous improvement of clinical, financial and operational outcomes, clinical documentation improvement (CDI) teams need data-driven insights that allow them to address low-hanging fruit ...

MCTS will present its recommended plan for "MOVE 2025." The recommendations, which come after months of input, will be presented in June. If approved, route and service changes could happen before the ...