Negotiating a service-level agreement sets clear expectations of each party's roles and responsibilities within online or cloud-based service arrangements. A service-level agreement (in particular, a ...

D-Wave's cloud service offers 99.9% uptime and availability with subsecond solve times even under heavy customer usage PALO ALTO, Calif.--(BUSINESS WIRE)-- D-Wave Quantum Inc. (NYSE: QBTS) (“D-Wave” ...

While a lot of functionality is making its way to the Internet through the various forms of cloud computing, support for customer service varies widely. James Urquhart is a field technologist with ...

As organizations increasingly rely on third-party service providers (TPSPs) for critical services, including cloud computing, IT management, ...

AWS has taken its partnership with the Australian Government’s Digital Transformation Agency (DTA) to the next level. The two have signed a new Whole-of-Government agreement, making it easier for ...