Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...

Many companies prefer not to talk about service. But Dell Inc. does, and it has been rewarded for doing so: In 1998, the leading PC maker began investing in a customer service initiative that uses ...

While installing an OS on Hyper-V virtual machine, you might come across an error saying The Virtual Machine Management service encountered an error while configuring ...

Blockchain technology is commonly associated with the cryptocurrency Bitcoin, which is a form of electronic cash. And, while you may hear the term bandied about during industry discussions, many ...

Over the years, I’ve written and presented extensively on change—and I’m not talking about nickels, dimes and quarters. Innovation is the foundation of business change, which is a primary driver of ...

Jefferson Pilot Financial was typical of many U.S. service companies at the end of the 1990s. After making four acquisitions that more than tripled its size, the full-service life insurance and ...