With the excitement of a new version of ITIL (IT infrastructure library), there should be a resurgence of interest in ITSM (IT service management) as well. IT service management (ITSM) is nothing new.

Analysts, consultants and IT managers are all clear that the next three to five years will see widespread use of the IT service management framework Itil across local government. Simon Mingay, ...

The Medical University of South Carolina was charged recently by its leadership and state leaders to expand its telehealth portfolio and rapidly develop new services. That goal was helped along by ...

What is ITSM (IT service management)? Your email has been sent This ITSM guide covers how IT service management evolved from ITIL, along with an overview of the ITIL life cycle and the many IT service ...

Defense Department CIO Terry Halvorsen's latest guide to managing IT services puts the emphasis on risk management. Defense Department CIO Terry Halvorsen has signed a third version of department-wide ...

That's the question recently put forth by Gareth Daine, who quizzed some 25 industry experts and observers on whether the two methodologies clash, or are compatible. ITIL, originally known as ...

A multinational telecommunications company in Europe standardized on BMC's Helix Chatbot to serve over 120,000 employees across all divisions with self-help articles and catalog items and support ...

Xalient, a rapidly growing specialist in networking and cybersecurity, has been awarded the ISO 20000 certification in IT Service Management for its commitment to providing the highest-quality IT ...