With campus roaring back to life amid back-to-back Commencements, Reunions, and special events, HBS IT and Operations have been partnering closely behind the scenes to ensure these activities go off ...

Utilities operate in high-stakes environments where operational resilience, infrastructure reliability, and workforce efficiency are essential for maintaining uninterrupted service. Cutting-edge field ...

“More than ever before, IT performance and business performance are critically linked, and IT service outages can bring entire businesses to their knees,” said Dennis Drogseth, vice president, ...

Many companies have successfully transformed their manufacturing, R&D, and other business functions, improving their performance while stripping out cost. Yet far fewer have optimized their service ...

SUITABLE FOR SMALL and medium-sized service businesses, ServiceCEO (Insight Direct, www.insightdirect.com, 800/471-4200) is a turnkey management solution that tackles all aspects of workflow with in ...

Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...

At SNHU, we want to make sure you have the information you need to make decisions about your education and your future—no matter where you choose to go to school. That's why our informational articles ...