We all know the pain of sticking with a system or tool that no longer serves our purpose. You try to make do with workarounds and learn to adapt your work to the failing tool until you can take the ...

Management systems for DevOps have grown in popularity over the years, as many organizations have brought software developers, IT and DevOps under a single roof. Software platforms like Jira Service ...

The modern organization is dependent on its information technology (IT) infrastructure. If core IT systems and services are unavailable for just a few moments, chaos ...

The longer we continue to work with either all or part of our teams in remote, out-of-physical-office environments, the more imperative it becomes for those teams to have some tools in place to keep ...

SAN MATEO, Calif. - Freshworks Inc. (NASDAQ:FRSH) announced Wednesday that its Freshservice for Business Teams product is now available as a standalone solution, no longer requiring an existing IT ...

Business is increasingly reliant on information technology. This has led to the development of the IT service management (ITSM) solutions market aimed at delivering IT management capabilities to help ...

SolarWinds has updated its IT service management and observability portfolio with an incident management tool designed to more rapidly discover what is causing an incident. Squadcast Incident Response ...

Online retailer The Very Group is bolstering its service experience across the business through the use of Atlassian’s Jira Service Management tool. The Very Group, a multi-billion dollar online ...

IT service management (ITSM) has experienced tremendous growth in the wake of the COVID-19 pandemic, which has spurred on the rapid development of a number of IT operations (ITOps) and digital ...

Walt Disney once said about movies, "Do what you do so well that they will want to see it again and bring their friends." The famed animator's quote can also be applied to customer service. If a ...

BMC is rolling out BMC Database Solutions with Next Generation Technology (NGT), targeted at DB2 for z Systems to meet 24x7 infrastructure demands and reduce database management costs. “The digital ...