Is the call center focused on delivering great customer experiences or reducing costs? If the call center's primary focus is reducing costs and not providing great customer service, creating a service ...

Alok Kulkarni is Co-Founder and CEO of Cyara, a customer experience (CX) leader trusted by leading brands around the world. Imagine you're relaxing on the couch on a Friday night, engrossed in a movie ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

New York's Affordable Broadband Act is officially in effect, but not without some hiccups and the loss of a major internet service provider. Last Thursday, New York Gov. Kathy Hochul announced New ...

On Veterans Day, the service and sacrifice of America's veterans are honored. A recent government shutdown disrupted critical services for veterans and military families. While some VA services were ...

Netflix will cease shipping DVDs in about a month, bringing to an end a service it offered years before it became the streaming giant it is today. The move to phase out its 25-year-old DVD rental ...

In this special guest feature, Sundarababu Vasudevan, Data Scientist and Analytics consultant at Wipro Limited explores how self-service analytics can provide chief analytics officers with unique ...