Service NSW, the New South Wales government's one-stop shop for citizen service delivery, has picked up an additional AU$50 million in funding in the state's 2019-20 Budget handed down on Tuesday.

Service NSW will make multifactor authentication mandatory for accessing MyServiceNSW accounts by next year. The government services agency will begin enforcing MFA for new MyServiceNSW account ...

Customers will be asked to silence their mobile phones and staff will turn down the volume of ticket announcements during a three-months' trial of a Quiet Hour at Service NSW Engadine.