It goes without saying that gen AI will dominate strategic conversations this year, as organizations look to take advantage of last year’s breakthrough technology. As Capgemini suggests in its Top 5 ...

IT service was built to bring structure to chaos. But for many organizations today, it’s become a source of it. The ticket queues keep growing. Processes feel rigid. And employees often feel ...

Ahead of the production of its first vehicle, Slate revealed how its new model owners will be able to get their models serviced. Keen to avoid service rollout missteps by Lucid and INEOS, Slate will ...

Every company makes promises to the people they serve. Whether it’s the promise of strong customer service, a quality product or great listening skills, clients and customers use these points of ...

Service is a mission-critical activity that deserves your attention today and every day. Key findings and surprises from Bizrate Insights’ January 2024 survey of 900 online shoppers provide a ...