Not a subscriber? Apply online today. The editorial staff of Logistics Management (LM) is proud to unveil the results of the “39th Annual Quest for Quality Awards.” This year, our survey results yield ...

One thing I really like about the new edition of Juran's Quality Handbook: The Complete Guide to Performance Excellence by Joseph Defeo and J.M Juran is that the word "customer" is used 578 times. All ...

How to Measure and Improve Customer Service for Growth High-quality customer service is often a defining factor in a company’s success. At its core, customer service is about meeting the expectations ...

Editor’s note: This article is the first in a series to help practitioners learn about the AICPA’s new quality management standards and prepare to implement them. In June 2022, the AICPA’s Auditing ...

Perhaps your operation has had some problems that have led to affect productivity. Inexperienced staff, agents with little knowledge about your products, long waiting times in the interaction with the ...

Anar Mammadov, Tech Co-Founder/CEO of Senpex and EtaVista AI, is a software development expert with 18+ years in enterprise solutions. To empower business growth, delivery service management must ...

The Quality Management Summit & Awards is one of India's leading platforms for recognizing excellence across industries.

CA announced Monday at CA World that it has integrated three of its main products to create a suite of service quality management tools that includes its new application performance management ...

SANXIAN CULTURAL CREATIVE PARK, DUYUN CITY, GUIZHOU PROVINCE, CHINA, January 16, 2026 /EINPresswire.com/ -- Driven by ...

The report "Service Quality Management (SQM) and Telco Customer Experience Management (CEM) Market by Product Type (EFM, Web Analytics, Text Analytics, Speech Analytics), & by Provider Type (ISP, TSP, ...