Research by Enterprise Strategy Group (ESG) suggests more than half of firms now use DRaaS. That’s because DRaaS allows customers to recover quickly from a disaster or other outage, but without the ...

There are important lessons to be learned from AT&Ts two failures last week. First, their widespread system outage was a classic, preventable, basic failure. Then they added insult injury with a $5 ...

More businesses than ever are finding this the right time to invest in customer service training as we head into the post- (or, I should say, nearly post-) pandemic era. And they’re right to want to ...

I have a favorite customer service anecdote that I’ve been using in most of my workshops for many years. Some may even say that I need a new story! However, the reason I stick with this story is ...

Oracle Corp. and Google LLC’s cloud unit today announced an expanded partnership with broader regional coverage, additional services aimed at disaster recovery and a low-cost entry offering for ...

According to the Beryl Institute, patient experience is the sum of all interactions, shaped by an organization’s culture, that influences patient perceptions across the continuum of care. During a May ...

Asana Recovery expands its Helping Heroes Program, delivering trauma-informed addiction and mental health care for ...

Rubrik and Rackspace Technology have launched the Rackspace Cyber Recovery Service, a new managed service targeting customers using public cloud platforms. This service combines Rubrik's data ...

When Ryan Hampton was recovering from opioid addiction in 2015, he remembers turning on the television at the recovery house where he was staying and seeing something remarkable: A rally, called ...

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