对于顶尖企业而言，收购初创企业，往往是为了获得技术、工程人才，可能有时还有客户。ToB领域头部公司正频繁盯上AI初创企业，或者说正试图通过收购AI人才、技术快速实现AI时代的弯道超车。最近一个例子是老牌企业服务软件独角兽ServiceNow。 近日，ServiceNow ...

Integrated solution to reduce operational costs, increase agent efficiency, and improve customer satisfaction "Combining the most valuable features into a unified interface can transform the way we ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic today announced a collaboration with ServiceNow to deliver integrated voice self-service and intelligent agent routing to ServiceNow’s Customer Workflows ...

ServiceNow has introduced AI Agent Orchestrator and AI Agent Studio, a pair of agentic artificial intelligence innovations on the ServiceNow Platform that act as the AI agent control tower—one central ...

LAS VEGAS, May 07, 2025 (GLOBE NEWSWIRE) -- Zoom Communications Inc. (NASDAQ: ZM) and ServiceNow (NOW), the AI platform for business transformation, today announced plans to integrate Zoom CX with ...

ROCKVILLE, Md.--(BUSINESS WIRE)--3CLogic, the leading voice-enabling and cloud contact center solution for ServiceNow®, today announced the integration of its voice and SMS features and capabilities ...

Unified Engagement from Zoom CX and ServiceNow integrates voice, video, and digital channels directly within the ServiceNow AI Platform for a simpler agent experience and more personalized customer ...

LAS VEGAS, May 07, 2025 (GLOBE NEWSWIRE) -- Zoom Communications Inc. (NASDAQ: ZM) and ServiceNow (NYSE: NOW), the AI platform for business transformation, today announced plans to integrate Zoom CX ...

LAS VEGAS - In a move poised to streamline contact center operations, Zoom Communications Inc. (NASDAQ:ZM) and ServiceNow (NYSE:NOW) have announced an integration of Zoom CX with ServiceNow’s CRM and ...