ServiceNow is officially rolling out its customer service management offering in a move that'll expand its addressable market and put it on a collision course with established players such as ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today announced ServiceNow Messaging Service to help ...

Tommy Peterson is a freelance journalist who specializes in business and technology and is a frequent contributor to the CDW family of technology magazines. When the city of Los Angeles replaced its ...

SANTA CLARA, Calif., January 15, 2025--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the AI platform for business transformation, has been named a Leader in the 2024 Gartner Magic Quadrant for CRM Customer ...

SAN DIEGO--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), a leading provider of cloud-based services to automate enterprise IT operations, today announced that CoreSite Realty Corporation, a national ...

AI-driven contact center solution enhances ServiceNow® ecosystem, driving operational efficiency and seamless experiences for employees and customers across multiple business functions. 3CLogic's ...

TORONTO & BARCELONA, Spain, November 13, 2024--(BUSINESS WIRE)--ServiceNow World Forum & Five9 CX Summit—ServiceNow (NYSE: NOW), the AI platform for business transformation, and Five9 (NASDAQ: FIVN), ...

Companies forge AI-first future with solution to deliver seamless, proactive support to millions of business customers The solution supports Vodafone Business’s portfolio of fixed and mobile ...

COMPANY NEWS: Fully automated solution connects real-time customer engagement with enterprise workflow automation to eliminate service gaps and drive faster, smarter resolutions. By combining industry ...

New AI-elevated integration combines real-time transcription and unified routing to eliminate fragmented CX systems, lower costs, and accelerate ROI SAN RAMON, Calif.--(BUSINESS WIRE)-- Five9 (Nasdaq: ...