Users of ServiceNow, a cloud-based platform used to manage IT services and processes, could be unknowingly exposing confidential information, including names, phone numbers, internal system details, ...

A researcher from security vendor AppOmni uncovered more than 1,000 ServiceNow instances that have been exposing Knowledge Base data. More than 1,000 ServiceNow instances have been discovered to be ...

Discover how a powerful knowledge base can be your secret weapon for bettering customer service, agent satisfaction, and your business’ bottom line. Knowledge is power, especially in customer service.