Microsoft SharePoint (news, site) enables collaboration and document sharing within teams. However, bigger organizations that have multiple teams within might experience islands of information as each ...

How to Make a Call Center Knowledge Base Reps Actually Use Your email has been sent A call center knowledge base needs careful consideration to be relevant. Here’s how to create a helpful resource ...

What Is a Knowledge Base? A knowledge base is a central digital library full of information that allows customers the ability to find out information about using your products and services or what ...

As the saying goes, you don’t know what you don’t know. In a marketing, advertising or public relations agency, there are so many different departments, teams and “moving parts” that new and ...

Making documentation simpler, faster, and truly team-friendly.