Shopify is planning a reorg of its Support division, sparking concerns about potential job cuts. Support director David Kohl said in a post that the company had seen success in its AI experiments. The ...
Shopify is testing an OpenAI-powered translation bot for its customer-support staff. It's the latest AI experiment the company has implemented for its support division. The company has been testing ...
Shopify is developing a customer support offering for its enterprise-level merchants, according to an internal video that was viewed by Insider. "We're seeing much more of them coming onto the ...
Canadian commerce tech company Shopify unleashed a slew of features and updates for its merchants on Wednesday, in a blitz of platform enhancements it is calling Shopify Editions. The debut of the ...
Shopify launched a beta version of an AI-powered assistant for its help center, the webpage where merchants can go to get answers to questions about running their business. The tool appears to handle ...
Shopify’s (NYSE:SHOP) support division has reportedly undergone another round of layoffs as the e-commerce platform is said to have reduced its staff by at least another 12 employees, according to ...
Shopify has confirmed a data breach, in which two "rogue members" of its support team stole customer data from at least 100 merchants. In a blog post, the online shopping site said that its ...
Shopify Plus merchants can access the Launchpad management platform from their Shopify Admin page and automate potentially complex commerce events such as changing product pricing at the predetermined ...
Shopify positions itself as a kind of power company for e-commerce — an infrastructure and service player that helps merchants connect with consumers. And Tobias Lütke, founder, chairman and chief ...
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