Shopify is planning a reorg of its Support division, sparking concerns about potential job cuts. Support director David Kohl said in a post that the company had seen success in its AI experiments. The ...

Shopify is testing an OpenAI-powered translation bot for its customer-support staff. It's the latest AI experiment the company has implemented for its support division. The company has been testing ...

Shopify launched a beta version of an AI-powered assistant for its help center, the webpage where merchants can go to get answers to questions about running their business. The tool appears to handle ...

Shopify is developing a customer support offering for its enterprise-level merchants, according to an internal video that was viewed by Insider. "We're seeing much more of them coming onto the ...

Shopify has confirmed a data breach, in which two "rogue members" of its support team stole customer data from at least 100 merchants. In a blog post, the online shopping site said that its ...

Canadian commerce tech company Shopify unleashed a slew of features and updates for its merchants on Wednesday, in a blitz of platform enhancements it is calling Shopify Editions. The debut of the ...