The person a customer cares most about (at least when conducting business with you) is themself. Here are eight simple ways to provide the kind of recognition that lets a customer know you’re putting ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. There are two reasons your customer service is unforgettable ...

Laura is a freelance writer specializing in small business, ecommerce and lifestyle content. As a small business owner, she is passionate about supporting other entrepreneurs and sharing information ...

And it shows up on the bottom line. Organizations that invest in employee experience see lower attrition, reduced hiring costs, and stronger customer loyalty. The connection between EX and CX isn’t ...

Discover how top brands create unforgettable customer service experiences that enhance loyalty, build trust and keep people coming back for more. At the heart of this experience are common triggers ...

How a business handles customer service interactions increasingly defines its online reputation, yet, according to our recent survey that gives a list of the best and worst customer service brands, ...