ROCHESTER, N.Y. – The smart meter switchover across our region has been rocky for some customers. The vendor hired by RG&E/NYSEG to install the meters is understaffed and many customers say they can’t ...

Under new rules customers will receive £40 if they wait more than six weeks for an installation if an appointment fails due to a supplier fault, or if a reported smart meter problem is not met with a ...

Jefferson Parish is facing accusations that its process for awarding what could be a $100 million contract to replace nearly every water meter in the parish with more reliable, smart technology was ...

Inside the Investigations: Austin Water smart meter complaints News The KXAN Investigates team looked into customer complaints about Austin Water's new smart meters. Will DuPree, Kelly Wiley & Mike ...

A ComEd customer was denied a claim for damage to his electrical system caused by a melting smart meter, despite a history of melting meters and a 54% increase in smart meter complaints this year. Rob ...

AUSTIN (KXAN) – It just kills Lori Latimer to let her plants die. “These are some Mother’s Day gifts,” she said. “I used to have beautiful pink and white flowers all over this one and now it’s just a ...

Rochester, N.Y. — RG&E technicians are now installing smart meters across the area, designed to improve customer service, following a wave of heated complaints over billing and other issues. The ...

New protections mean suppliers will finally face consequences when things go wrong ⚡ ...