You’ve probably come across rumblings that the “Social Media Manager” position is dead. In reality, it isn’t that simple. As HootSuite’s CEO Ryan Holmes explains, the position has shifted to become an ...

For Mary Jo Marino, one of the best parts of her job is that she never knows what she’s going to walk into. “While that causes anxiety for some people, I thrive on that,” said the program manager for ...

Community management is among the fastest-growing job areas in recent years. The increasing popularity of the social networks means that companies are ever-mindful of the need to have a presence in an ...

Description: Plan, direct or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant ...

Description: Plan, direct or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant ...

This guide will help you create a social media customer service strategy from scratch and answer frequently asked questions about social customer support. Social media was created with the idea of ...

Brands know that social media marketing can drive sales, develop customer relationships and build brand awareness. But did you know that your social media manager might have a better perspective on ...