The Social Security Administration is making major strides towards improving its customer service, especially with its ...

BALTIMORE, Maryland — The Social Security Administration is making progress tied to its push toward a digital-first model.

The Social Security Administration has come under fire for AI phone glitches, long call times and website outages The Social Security Administration has agreed to an independent audit of its ...

On Wednesday, January 7, 2026, Social Security Administration (SSA) Commissioner Frank J. Bisignano met with Social Security ...

A digital-first Social Security overhaul has cut wait times and reduced backlogs, according to new data shared by the SSA.

The SSA Inspector General's report says the agency's telephone service performance metrics are accurate after senator's request for analysis The Social Security Administration Office of Inspector ...

The Social Security Administration recently made improvements to its customer service, but what are they, and will they ...

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...

The Social Security Administration (SSA) has said its phone service has improved markedly in 2025 after a Democratic lawmaker called for a review of its customer service operations. A review by the ...