The Social Security Administration is making major strides towards improving its customer service, especially with its ...

The Social Security Administration recently made improvements to its customer service, but what are they, and will they actually help retirees?

The SSA Inspector General's report says the agency's telephone service performance metrics are accurate after senator's request for analysis The Social Security Administration Office of Inspector ...

Provisions would give the agency an additional $50 million for customer service through fiscal year 2026, which ends Sept. 30 ...

A nonprofit legal group is calling on the Social Security Administration to release records on recent internal changes and “customer service breakdowns,” alleging it has caused widespread service ...

The Social Security Administration (SSA) has said its phone service has improved markedly in 2025 after a Democratic lawmaker called for a review of its customer service operations. A review by the ...

There are millions of Americans today who rely heavily on Social Security to make ends meet. And it’s not just seniors who ...