Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

Learn the ins and outs of call center software pricing, how to estimate costs, what to expect, and how to get the best deal. Whether you’re getting call center software for the first time or you’re ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

With three years spent researching, comparing, and testing software products, Tyler Webb is an expert on all things telecommunications. With work featured on GetVoIP.com, he's written over 150 ...

Before smartphones, few people used software every day outside of those who were heavily invested in the tech space. Fast-forward to now, and more people use software and digital apps than ever before ...

University Technology ([U]Tech)'s Software Center now features ArcGIS Pro version 2.9 and ArcGIS Desktop version 10.8.2. These updated versions are now available to all students, faculty, and staff ...

U‑blox has launched its new GNSS evaluation software, u-center 2. The software, which runs on Microsoft Windows, offers anyone working with 10th-generation (M10) u‑blox GNSS technology a highly ...