5 Key Call Center Software Features + How to Judge Them Your email has been sent There are only a handful of call center software features that vary in a meaningful way between vendors. Here’s what ...

implement a comprehensive transformation strategy, streamline its force structure, eliminate wasteful spending, reform the ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

eSpeaks’ Corey Noles talks with Rob Israch, President of Tipalti, about what it means to lead with Global-First Finance and how companies can build scalable, compliant operations in an increasingly ...

Sen. Shelley Moore Capito came to town Wednesday afternoon and took a tour of the Leidos software center. Leidos — pronounced ...