Quality assurance, or quality control, evaluates and modifies an organization's procedures to make sure they provide the desired results. A quality assurance plan should include an organizational ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

In my role at Inspired Testing, I speak with clients across multiple industries every week. From financial services to retail, healthcare to logistics, there's one issue that surfaces in nearly every ...

Small businesses may be involved in projects that result in the delivery of products to clients and other members of the organization. The quality of the project is important to delivering good ...