With the app ecosystem experiencing an exponential growth, experts agree that service level agreements (SLAs) for mobile app purchases will give consumers more protection against faulty or ...

A study from the Campaign for Clear Licensing (CCL) has found that the majority of organisations are blindly renewing software maintenance contracts. CCL’s research revealed that many businesses were ...

Any IT leader or decision maker can attest to the fact that entering into negotiations on tech equipment and software is a treacherous venture. Of course, the salespeople are out to make the most ...

With money tight, some savvy IT managers are cutting costs by double-checking their support contracts for too much coverage. They’re also examining software licenses to make sure they’re not paying ...

When considering whether software contracts are for the sale of goods or services, most courts turn to the Uniform Commercial Code. Attorneys Richard Raysman and Peter Brown discuss how courts ...

York County budgeted $27,200 this year for software service contracts and for use and maintenance of its multifunction printer. The county spends about $1,300 a year on its printer, copier, scanner ...

The landscape of industrial manufacturing is undergoing a transformation with the adoption of subscription-based service contracts. These contracts offer a model where customers pay recurring fees for ...