Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

With one of the best document management systems in the CRM space, Apptivo is best suited to SMBs that deal with large stacks ...

Call center representatives use CRM software specifically designed for contact or help centers. These platforms host all customer information, including contact information, interaction history, ...

Salesforce announced Agentforce Voice, a feature that allows companies to have artificial intelligence agents answer customer service calls. The Agentforce product, which also includes text chat, now ...

Not many apps have reached 100 million users. Usually, this feat takes years. Facebook hit this milestone in 5+ years and Snap did it in 3+ years. Then ChatGPT came along like a hurricane. It crossed ...

RALEIGH, N.C.--(BUSINESS WIRE)--GK Software, a leading global provider of comprehensive retail applications for real-time omnichannel business systems, today announced it was named a leader in the RIS ...

Bridget Carey is an award-winning reporter who helps you level-up your life -- while having a good time geeking out. Her exclusive CNET videos get you behind the scenes as she covers new trends, ...

NEW YORK--(BUSINESS WIRE)--CI&T (NYSE: CINT), a leader in driving AI-powered digital transformation for global brands, today announced it has been named in the 2024 Gartner Peer Insights Voice of the ...

Leading commercial service platform named to Capterra Shortlist for Field Service Management software and recognized as Most ...

Microsoft Corp. is teaming up with Be My Eyes, an app for blind and low-vision people, to make it easier for them to access the company’s customer service. Founded in 2015, Be My Eyes connects blind ...