Taking a close look at speech analytics, what it is, why it is important, and what we believe are the best speech analytics platforms available today. Speech analytics plays a vital role in ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Aural Analytics, Inc., a leader in clinical-grade speech analytics, today announced that its Speech Vitals - ALS technology has been granted designation as a ...

This ebook adds to the complimentary library on the What is Speech Analytics? resource page on the CRM website. The resource includes the Speech Analytics Training Series created by CRM as part of its ...

DUBLIN--(BUSINESS WIRE)--The "Speech Analytics Market Research Report: By Offering, Type, Enterprise Size, Application, Industry, Geographical Outlook - Global Industry Analysis and Growth Forecast to ...

Helpdesk phone calls constitute first contact with a company's customers as well as an opportunity to make a good impression, solve issues, or make a sale. This makes the information contained in ...

Companies try to serve their customers by providing what they believe is stellar service. Many have dedicated contact center staff, and are committed to doing right by the people who are buying ...

Calabrio's fully-integrated Speech Analytics software application option, called Calabrio Speech Analytics, turns recorded phone transactions into meaningful data that is automatically reviewed, ...

Twilio announced Tuesday it had acquired Ytica, a 14-person Czech software firm that sells tools for call centers. Twilio plans to combine Ytica's tools with its Flex product, which is expected in ...