Taking a close look at speech analytics, what it is, why it is important, and what we believe are the best speech analytics platforms available today. Speech analytics plays a vital role in ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Aural Analytics, Inc., an industry leading speech neuroscience and speech analytics technology company, announced today it has launched A2E TM, a mobile application ...

SCOTTSDALE, Ariz.--(BUSINESS WIRE)--Aural Analytics, Inc., a leader in clinical-grade speech analytics, today announced that its Speech Vitals - ALS technology has been granted designation as a ...

Twilio announced Tuesday it had acquired Ytica, a 14-person Czech software firm that sells tools for call centers. Twilio plans to combine Ytica's tools with its Flex product, which is expected in ...

CAMBRIDGE, Mass., Jan. 11, 2021 /PRNewswire/ -- Pegasystems Inc. (NASDAQ: PEGA), the software company that crushes business complexity, today announced its acquisition of Qurious.io, Inc., a ...

Helpdesk phone calls constitute first contact with a company's customers as well as an opportunity to make a good impression, solve issues, or make a sale. This makes the information contained in ...

Just as many companies that adopted CRM applications years ago often failed to use the data they collected, call centers that tape inbound calls for regulatory compliance and quality assurance often ...

This ebook adds to the complimentary library on the What is Speech Analytics? resource page on the CRM website. The resource includes the Speech Analytics Training Series created by CRM as part of its ...

New York, Jan. 30, 2020 (GLOBE NEWSWIRE) -- Reportlinker.com announces the release of the report "Speech Analytics Market" - https://www.reportlinker.com/p05842916 ...

Dublin, April 11, 2018 (GLOBE NEWSWIRE) -- The "Speech Analytics Market by Component, Application, Deployment Model, Organization Size, Industry Vertical, and Region - Global Forecast to 2022" report ...