Steam's support service is quite lackluster, and isn't the kind of support you'd expect from a giant online marketplace. In his recent Reddit AmA session, Gabe Newell concedes that Steam support needs ...

Gabe Newell responds to fan emails every once in a while. This time, it was a support ticket, and he resolved it. Reddit and Steam user that_earlyguy had lost access to his account and proceeded to ...

Any PC gamer out there will be able to tell you that there are three truths in life: we're all going to die, we all need to pay taxes, and we all know how awful Steam's customer support is. Steam's ...

At the start of 2015, Valve told me Steam’s crappy customer service would be a big focus for them this year. It’s still terrible. Here’s what happened. During a recent interview with Valve business ...