Forbes contributors publish independent expert analyses and insights. Nikki Baird is a top global retail innovation and technology advisor. One of the most challenging pieces of the puzzle is the role ...

Although e-Commerce continues to grow as a retail channel, more than half (58%) of shoppers say online shopping lacks the level of service offered in stores, particularly recommendations and guidance ...

NORTHBROOK, Ill.--(BUSINESS WIRE)--Ninety-five percent of consumers want to be left alone while shopping unless they need a store associate’s help, according to a new consumer survey by HRC Retail ...

As Justin Thomas, VP Sales – EMEA North, at Akeneo explains, retailers now have access to all the tools they need to not just bridge, but remove the gap between clicks and bricks for consumers who ...

The new integrated campaign introduces “Justin,” a hyper-enthusiastic store associate who can’t help but share what’s new (and on sale). Developed in partnership with independent creative agency ...