Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...

A common modern retail myth is that customers do not want sales associates to approach or interact with them unless they are specifically sought for. This fable is now shattered, according to a survey ...

Forbes contributors publish independent expert analyses and insights. Nikki Baird is a top global retail innovation and technology advisor. One of the most challenging pieces of the puzzle is the role ...

So, what would you do if a customer tried to return a skirt that was clearly worn, and then licked her finger to prove the ...

About 83% of shoppers believe they’re more knowledgeable than retail store associates, though 79% say being able to engage with knowledgeable store associates is “important” or “very important,” ...

Although e-Commerce continues to grow as a retail channel, more than half (58%) of shoppers say online shopping lacks the level of service offered in stores, particularly recommendations and guidance ...

Here is how a simple trip to buy a dishwasher turned into a 90-minute reminder that customer service is dying from indifference.

ALLEN (CBSNewsTexas.com) — After taking an impromptu shopping trip to the Allen Premium Outlets Saturday afternoon, Racquel Lee soon found herself stuck in a bathroom closet hiding from an active ...

Racquel Lee shared details of her harrowing experience on social media after the Allen, Texas, mass shooting, which killed eight and injured seven others Racquel Lee was just looking to "have some me ...