About 83% of shoppers believe they’re more knowledgeable than retail store associates, though 79% say being able to engage with knowledgeable store associates is “important” or “very important,” ...

Walmart has started using Spark City, a simulation-style training game in the form of a mobile app, to assist in training its store associates and prepare them for a variety of potential in-store ...

According to a 2022 analysis, the turnover rate for hourly in-store retail positions is 75.8%. In addition, 63% of frontline retail managers are thinking about leaving their roles soon — and some even ...

87% of shoppers are more likely to buy an item recommended from a sales associate; 77% are more likely to make a purchase from a sales associate who has helped them before; and 73% say sales ...

Forbes contributors publish independent expert analyses and insights. Nikki Baird is a top global retail innovation and technology advisor. One of the most challenging pieces of the puzzle is the role ...

NORTHBROOK, Ill.--(BUSINESS WIRE)--Ninety-five percent of consumers want to be left alone while shopping unless they need a store associate’s help, according to a new consumer survey by HRC Retail ...

Apparel retailer Chico's FAS said it is arming sales associates at some of its Chico's, White House Black Market, Soma and Chico's Off the Rack stores with new digital engagement tools to help them ...

Do you remember shopping the old fashioned way? Strolling through town was such a "feel good" experience because you likely knew the shop owners and they likely knew you. If you needed a new suitcase, ...

Walmart is the world’s biggest brick-and-mortar retailer in the world, raking in a reported $600.1 billion in revenue, according to Investopedia. As a result, throngs of shoppers and employees alike ...

Apparel retailer Chico's FAS said it is arming sales associates at some of its Chico's, White House Black Market, Soma and Chico's Off the Rack stores with new digital engagement tools to help them ...