When a Microsoft customer service agent like Azure support escalation engineer Michael Simons takes a case out of his queue, he never knows what kind of inquiry will appear in his chat window. Will it ...

In an unexpected twist, a Microsoft support engineer resorted to running an unofficial 'crack' on a customer's Windows PC after a genuine copy of the operating system failed to activate normally. It ...

Microsoft is on a roll lately, delivering new and updated solutions such as an improved Teams experience and the company’s AI assistant, Copilot. As a result, many organizations have now standardized ...

Desktop Support Engineer – Rivonia, Sandton – Managed IT Services | R20 000+ The Opportunity If you enjoy leading people and still want to stay hands-on technically, this role gives you both. You’ll ...

It's not just Azure, though Azure support is a big culprit. So what can Microsoft do to fix it, and why is the answer AI? Microsoft Azure has been wildly successful. What started as a weird ...

Faith writes guides, how-tos, and roundups on the latest Android games and apps for Android Police. You'll find her writing about the newest free-to-play game to hit Android or discussing her paranoia ...

Seven strangers from different generations, cultures, jobs and even continents came together with a winning idea for Microsoft’s Global Hackathon when they discovered they’d all had the same ...

Microsoft had a clever way to handle angry customers demanding to speak with Bill Gates. Support staff would transfer these calls to a special internal line. Operators there would answer as 'Bill ...