No one dreams of working in a second-class support function. They dream of doing something important. Thus any distinction between "line" and "staff" or "operating" and "support" sets up a ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

Cognitive health refers to the mental processes that allow us to think, learn, remember and make decisions. It’s what helps us stay sharp and focused in our daily lives, from recalling names to ...