I manage a small support team for a small company. I'm having a challenge with tickets that ultimately are bugs or enhancement requests. Development uses a separate system to track their items which ...

People worldwide are being targeted by a massive spam wave originating from unsecured Zendesk support systems, with victims ...

A new phishing scam is getting a lot of attention because it uses real Apple Support tickets to trick people into giving up their accounts. Broadcom's Eric Moret shared how he nearly lost his entire ...

A number of Fallout 76 players have reported across social media this afternoon that, after submitting a support ticket to Bethesda, they received access to the personal information and support ...

We are pleased to release the Control Techniques Support Suite technical support ticketing platform to all our valued customers and end users. This will provide an updated and highly traceable request ...

Starlink’s lack of traditional customer support options is making life difficult today for new users affected by a bug that reset their accounts. A bunch of customers received an email from ...

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and ...

When I was a developer in 2002, I joined a startup computer software company as a product support engineer. In this support role, my developer mindset gave me a unique perspective of the ...