The best customer experience advice that I have to give is to commit to surveying your customers as you would converse with a colleague. A wide chasm often exists between companies' perception of the ...

A targeted employee survey program requires careful planning and communications prior to launching the survey program. Employee engagement in response to a specific survey requires transparent and ...

The Centers for Medicare and Medicaid Services is asking healthcare providers for information to aid in the design of a new survey of patient experience in long-term care hospitals. The information ...

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The City of Arroyo Grande is partnering with a public survey research platform, FlashVote, to introduce a new way to "engage the community and gather valuable input from residents to inform decisions, ...

During the pandemic, Montgomery County launched the MontcoStrong grant program to support local businesses as they adapted to the new normal. To assess the impact, leaders behind the initiative ...