LONDON, Oct. 18, 2016 /PRNewswire/ -- SysAid, a leading provider of help desk IT service management (ITSM) solutions, today announced that the company has been named a "Leader" in the new FrontRunners ...

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SysAid (News - Alert) Technologies, a provider of IT Service Management (ITSM) and Customer Service Support (CSS) software, recently launched SysAid IT 8.0, the world's first fully mobile help desk ...

As more companies are pushing their information technology (IT) departments to continue using the same technology and make it last longer, the job of help desk professionals becomes magnified as more ...

IT service management provider SysAid (News - Alert) Technologies has launched SysAid IT 8.0, which company officials describe as fully mobile help desk and asset management software. This version is ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. The help desk software market is growing rapidly as ...

Help desk software streamlines the management of support tickets from multiple sources by consolidating them in a single, organized interface. These platforms enable you to build self-service ...

Hackers behind the MOVEit hacks in May are now targeting a newly patched zero-day in SysAid help desk software. (Image: Shutterstock) A Russian digital extortion gang behind a raft of attacks on file ...

Modern help desk software has to fulfill many requirements nowadays. It must simultaneously satisfy the needs of the customers, the support agents and the company. Customers should feel comfortable ...

Ticketing software for help desks is a critical component for companies seeking to deliver superior customer support. Such software enables businesses to manage and coordinate customer requests ...

Customer service can be a crucial differentiator for businesses of all sizes. Typically, customers demand fast, personalised, and consistent support across multiple channels and may even be willing to ...