A new artificial intelligence system will begin handling calls to the Toronto Police Service (TPS) non-emergency line, ...

NEW YORK (PIX11) – Prank calls have plagued the subway’s Help Point system, according to an MTA inspector general report released Tuesday. An audit found that many emergency calls went unanswered or ...

Half the calls made through subway station intercoms that allow riders to report an emergency or seek information were deemed as pranks during a six-month time frame in 2023, according to an audit ...

As part of an effort to achieve “sustainable staffing goals,” the Summit County 911 Center will use an automated nonemergency triage system to answer calls from the county’s nonemergency number. The ...

Two high-level project insiders have come forward with allegations the company NGA and the California Office of Emergency Services (Cal OES) failed to thoroughly test the state’s new digital 911 ...

LA CROSSE (WKBT) — An artificial intelligence system has transformed how La Crosse County handles non-emergency communications, processing more than 41,000 calls in its first seven months of operation ...

A new report recommends that Maryland move toward a nonemergency 311 call system, to help take some of the burden off 911 centers, among other benefits. Here, 911 emergency dispatcher Keira Gunn works ...