Design thinking is a divisive field with many moving parts and business or stakeholder considerations. Contrary to popular belief, it doesn’t just entail elements such as UX design and workshopping, ...

State comptroller's office releases audit that reveals systemic problems at New York Division of Human Rights, including massive backlog An audit released Thursday by the state comptroller's office ...

In the United States, longstanding problems with staffing shortages and chronic turnover have left nursing homes especially exposed. An estimated 40% of the country’s more than 100,000 COVID-19 deaths ...

A Pennsylvania Public Utility Commission investigation into Pennsylvania American Water’s operations in Scranton and Northeast Pennsylvania did not find any systemic problems, but identified localized ...