Unthread builds Slack-native, AI-powered support bots for high-profile customers like Intuit, Lemonade, and Automattic.

Bethlehem-based UBMe, supported by Ben Franklin TechVentures, expands its event management and ticketing platform to ...

In today's hyper-connected world, customer experience (CX) reigns supreme. Imagine this: You're engrossed in a movie on a Friday night, popcorn in hand, when your streaming service suddenly sputters ...

This guide explains OTRS group-related configuration options, how to manage permission settings, and group-based permission reports. TechRepublic Get the web's best ...

Apple is unique among big tech companies in that it still doesn't have a dedicated generative AI chatbot on its platforms. The company's first attempt at a chatbot is rolling out now in an early ...