SAN FRANCISCO--(BUSINESS WIRE)--HDI, the leading organization dedicated to elevating service and support across the enterprise, today announces the “The State of Technical Support in 2024,” a ...

This isn’t budget trimming. It’s a clear pivot from support teams to AI agents, which now manage roughly 50% of customer interactions. These digital helpers aren’t just answering questions. They're ...

SUNNYVALE, Calif., Dec. 18, 2025 /PRNewswire/ -- Intermedia Intelligent Communications, a global leader in AI-powered cloud communications, collaboration, and customer engagement solutions, today ...