Muskan Fnu receives a 2025 Global Recognition Award for measurable gains in telecom customer experience and operations, ...

The Fast Company Executive Board is a private, fee-based network of influential leaders, experts, executives, and entrepreneurs who share their insights with our audience. As the telecom industry goes ...

In recent years, what sets companies apart isn't just price or product quality—it's customer experience. Without an effective one, companies everywhere stand to alienate their key customer bases and ...

Paris, March 3, 2025 – The first edition of the Capgemini Research Institute’s new annual study ‘The B2B pulse: Top six expectations of telecoms’ business customers’, published today, reveals a ...

I started writing about service as an editor for Telephony Magazine back in the last century — well, 1996, if you want to be specific — but it might as well have been in the days of hula hoops and big ...

In today's highly competitive telecom industry, expanding your customer base is both an art and a science. While traditional marketing strategies play a significant role, the integration of modern ...

BENGALURU, India, April 25, 2023 /PRNewswire/ -- Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced its collaboration ...

WALTHAM, Mass.--(BUSINESS WIRE)--Netcracker Technology announced today that it has been positioned as a Leader in the IDC MarketScape: Worldwide Customer Experience Platforms for Telecommunications ...

In its 2025 Customer Experience Survey, 92% of Lakeland Networks customers agreed the company is “a provider I can trust,” ...

Telecom customer complaints have continued to rise among all major carriers, according to an industry watchdog report, in a year where consumers kept a close eye on spending and mobile carriers aimed ...