jdpower

Effective Multi-Channel Communication Now Key to Telecom Service Technician Satisfaction, J.D. Power Finds

COSTA MESA, Calif.: 21 March 2019 — It’s not enough for a telecom service technician to simply show up on time, exchange pleasantries and fix the problem. According to the J.D. Power 2019 U.S. Telecom ...
jdpower

Punctuality Key to Telecom In-Home Service Satisfaction, but Performance Gaps Persist, J.D. Power Finds

COSTA MESA, Calif.: 22 March 2018 — Long, imprecise service windows have been the bad joke of the telecommunications industry ever since Jim Carrey caricatured a crazy service technician in “The Cable ...
Business Wire

Digital Self-Service Tools Become Key to Telecom In-Home Service Technician Satisfaction, J.D. Power Finds

TROY, Mich.--(BUSINESS WIRE)--Digital, unassisted customer care channels are rapidly becoming the first ports of call for many telecom customers when they experience technical difficulties. That’s a ...
Electrical Construction & Maintenance

The Case of the Telecom Technician Electrocution

Employees of communications companies (who as a general rule are not high-voltage qualified) find themselves working in proximity to overhead power lines daily. They are trained to stay a safe and ...